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Editr adds self-service order editing to your storefront. Instead of emailing your support team, customers can fix simple mistakes like the wrong size, quantity, or a missed item themselves.

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What you can do with Editr

Let customers cancel orders

Add a cancel button to the Order Status page, with automatic refunds and optional inventory restocking.

Let customers edit items

Allow quantity changes, variant swaps, and item removal before fulfillment starts.

Let customers add items

Let shoppers add forgotten products to their order in a few clicks.

Control who can edit

Restrict editing by order tag, sales channel, fulfillment location, shipping country, or fraud risk.

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Get started in 3 steps

1

Turn on Order Editing

Enable the global app toggle in the Editr admin. Editing stays hidden from customers until you add blocks to your theme.
2

Add blocks to your Order Status page

Open the theme editor and drop in the editing options you want customers to see after checkout.Add editing blocks →
3

Add blocks to your Thank You page

Prompt customers to add more items straight after checkout with a banner and countdown.

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Configure how editing works

Once the basics are live, tailor Editr to your store:

Editing window

Set how long customers have to edit after placing an order.

Restrictions

Block edits on specific orders based on your rules.

Refund options

Choose between original payment method or store credit.

Restocking

Return inventory automatically when orders are reduced or cancelled.

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Need help?

Browse the Guides tab for step-by-step instructions, check the Help tab for troubleshooting, or contact support for anything else.