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The Contact support block renders as a button in the manage order menu. Use it to give customers a route to your team for requests Editr can’t handle automatically.

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Settings

SettingDescriptionDefault value
Button textThe label shown on the button. Leave blank to use “Contact support""Contact support”
Button actionWhether clicking sends customers to a URL or opens an email
Support page URLThe page customers are sent to when action is URL
Support email addressThe address customers email when action is email
The Support page URL and Support email address fields only appear based on the Button action you select.

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Where it appears

The Contact support block is available on the Orders and Order status target. Once added, it renders on both the Order status page and the Orders index in customer accounts.