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Documentation Index

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The editing window is the global time period after checkout during which customers can edit or cancel their order. Once the window closes, editing options disappear from your storefront for that order.
During the window, Editr applies an order hold to prevent the order from progressing to fulfillment before the customer has a chance to make changes.

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Duration options

OptionNotes
15 minutes
30 minutesRecommended
60 minutes
Custom durationEnter any value in minutes, hours, or days
30 minutes is the recommended default. It’s long enough for most customers to spot and correct a mistake, but short enough that your fulfillment workflow isn’t meaningfully delayed.

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Set the editing window

1

Open Editr settings

From the Editr app, go to Settings.
2

Find the Editing window section

Scroll to the Editing window section.
3

Select a duration

Choose one of the preset options, or select Custom duration and enter a value and unit.
4

Save

Save your settings.

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How the order hold works

When an order is placed, Editr applies a hold that prevents it from entering your fulfillment workflow until the editing window closes. Orders won’t show as ready to fulfill immediately after checkout. This is expected behavior.