Documentation Index
Fetch the complete documentation index at: https://docs.scayla.io/llms.txt
Use this file to discover all available pages before exploring further.
Customer notifications use your existing Shopify email templates to notify customers when their order changes. Currently, only order cancellation notifications are supported.
Available notifications
| Notification | Template used | Triggered when |
|---|
| Order cancellations | Shopify’s Order cancelled template | A customer cancels their order through Editr |
Turn on notifications
Open Editr settings
From your Editr admin, go to Settings.
Find the Customer notifications section
Scroll to the Customer notifications section.
Select notifications
Check the box next to each notification you want to send.
Edit your email templates
Editr uses your store’s existing notification templates, so you can customize them alongside all your other Shopify notifications.
From your Shopify admin, go to Settings → Notifications → Customer notifications, and edit the Order cancelled template.
