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Customer notifications use your existing Shopify email templates to notify customers when their order changes. Currently, only order cancellation notifications are supported.

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Available notifications

NotificationTemplate usedTriggered when
Order cancellationsShopify’s Order cancelled templateA customer cancels their order through Editr

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Turn on notifications

1

Open Editr settings

From your Editr admin, go to Settings.
2

Find the Customer notifications section

Scroll to the Customer notifications section.
3

Select notifications

Check the box next to each notification you want to send.
4

Save

Save your settings.

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Edit your email templates

Editr uses your store’s existing notification templates, so you can customize them alongside all your other Shopify notifications. From your Shopify admin, go to Settings → Notifications → Customer notifications, and edit the Order cancelled template.