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If a customer reports they can’t edit a particular order (and other customers can edit theirs), the issue is usually with that specific order rather than your setup.

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Quick diagnostics

  1. Find the order in your Shopify admin
  2. Note the order’s tags, sales channel, fulfillment location, shipping country, and fraud risk
  3. Compare against your restrictions and editing window
  4. Continue below if nothing stands out

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1. Editing window has closed

Most common issue. Once the editing window expires, editing options disappear from the storefront for that order. Check: Look at the order’s creation time. Compare against your editing window duration. Fix: This is expected behavior. If customers need more time, increase the editing window duration in Editr settings.

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2. Order matches a restriction

The order may be blocked by one of your editing restrictions. Check: Go to Editr admin → Settings → Editing restrictions. Compare each restriction category against the order:
  • Order tags: does the order have any restricted tag?
  • Sales channel: was the order placed on a restricted channel?
  • Fulfillment location: is the order being fulfilled from a restricted location?
  • Shipping country: is the order shipping to a restricted country?
  • Fraud risk: does the order have a restricted fraud risk level?
Fix: If a restriction is blocking legitimate edits, adjust it. Remember that restrictions stack, so removing just one may not be enough if the order matches multiple.

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3. Global toggle is off

If the global toggle is off, editing is disabled for every order, not just this one. Check: In Editr admin, confirm the App status is On. Fix: Toggle Show editing blocks to customers to on.

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Still not working?

Contact support with:
  • Your myshopify.com URL
  • The order number
  • What the customer is trying to do