Quick diagnostics
- Find the cancelled or edited order in Shopify admin
- Note the items and quantities removed
- Check the relevant product’s inventory at the original fulfillment location
- If stock hasn’t returned, continue below
1. Restocking is turned off
Most common issue. Restocking is a setting that must be enabled. Check: In Editr → Settings → Restocking, confirm the Restock inventory toggle is on. Fix: Turn on the toggle and save. Note that this only affects edits made after the change. Past cancellations or reductions aren’t retroactively restocked.2. Product doesn’t track inventory
If a product’s variant has inventory tracking disabled, Editr can’t restock it, even with restocking on. Check: In Shopify admin, open the product and check whether Track quantity is enabled for the variant. Fix: If you want inventory tracking, enable it. Otherwise, this is expected behavior for untracked products.3. Wrong location checked
Inventory returns to the original fulfillment location for each item, not a default or primary location. Check: In Shopify admin, look at the order’s fulfillment location. Check inventory at that specific location, not your overall stock count. Fix: No fix needed. This is expected for multi-location stores.Still not working?
Contact support with:- Your myshopify.com URL
- The order number
- The product and variant affected