> ## Documentation Index
> Fetch the complete documentation index at: https://docs.scayla.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Need help with Redirect Pro? Send us a message and we'll get back to you.

<Note>
  We're here to help you get the most out of Redirect Pro. Choose the support
  option that works best for you.
</Note>

## How to reach us

<Card title="Chat" icon="message">
  **In-App Chat**

  Chat with us by clicking the chat icon in the bottom right corner of Redirect Pro. If someone's not around we'll get back to you via email.
</Card>

## What to include in your request

<Steps>
  <Step title="Describe the issue">
    Tell us what you were trying to do and what happened.
  </Step>

  <Step title="Share your store URL">
    Send us your .myshopify.com URL to help us solve the issue quicker.
  </Step>

  <Step title="Add screenshots if possible">
    Any screenshots or additional information will help us understand and solve
    your issue quicker.
  </Step>
</Steps>

## Feedback and feature requests

**Love Redirect Pro?** We appreciate reviews and feedback! Help other merchants discover Redirect Pro by leaving a review in the Shopify App Store.

**Suggestions for improvement?** Submit feature requests or general feedback using the form above.