> ## Documentation Index
> Fetch the complete documentation index at: https://docs.scayla.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Redirects failed to import

> Fix validation errors preventing redirects from being created during import

## Understanding import results

After import, Shopify emails you an **Import URL Redirect Summary** with:

**Created:** Successfully imported redirects

**Updated:** Existing redirects that were modified

**Errors:** Failed redirects with error messages and CSV line numbers

## Common validation errors

### Invalid URLs

**Error:** "Path is invalid" or "Target is invalid"

**Cause:** The input is not a valid URL.

**Fix:** Make sure your "Redirect from" URL is an internal link containing only the path (`/old-link`) and not your domain (`https://yourstore.com/old-link`). A "Redirect to" URL can be in either format.

### Blank URLs

**Error:** "Path can't be blank" or "Target can't be blank"

**Cause:** In the specified `csv` row, the "Redirect from" or the "Redirect to" URL was not specified.

**Fix:** Ensure each row contains both a "Redirect from" and "Redirect to" URL.

### Redirect chains

**Error:** "Target can't redirect to another redirect"

**Cause:** Redirects cannot be chained together. This means link A cannot be redirected to link B, if B is already being redirected to C.

**Fix:** In this context, try redirecting link A to link C instead to flatten the chain.

### Prohibited "Redirect from" URLs

**Error:** "Path cannot be a Shopify system page"

**Cause:** Shopify doesn't permit redirects for certain pages (like checkout or account pages)

* URLs that begin with the following prefixes can't be redirected: `/apps`, `/application`, `/cart`, `/carts`, `/orders`, or `/services`.
* These specific pages can't be redirected: `/products`, `/collections`, `/collections/all`.

### Redirect loop

**Error:** "Target can't be the same as path"

**Cause:** A broken link can't be redirected to itself.

**Fix:** Try changing either the 'Redirect from' or 'Redirect to' URLs.

### Redirects limit reached

**Error:** "Too many redirects"

**Cause:** Shopify maintains a limit of 200,000 redirects per store. Although any error message may not be displayed Shopify will not process the creation of new redirects after the limit is reached.

**Fix:** Try deleting some old or unused redirects.

## Fix and re-import

**Steps:**

1. Check the import summary email for specific error messages and line numbers
2. Open your original CSV file
3. Fix the errors on the listed line numbers
4. Create a new CSV with only the failed redirects
5. Re-import the corrected file

## Still having issues?

**Get help:** [Contact support](/redirect-pro/help/support/contact-support) with:

* Your myshopify.com URL
* Your CSV file
* The import summary email or which specific errors you're seeing