> ## Documentation Index
> Fetch the complete documentation index at: https://docs.scayla.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Live redirect not working

> If your live redirect isn't working, check these common causes.

## Quick diagnostics

**Test the live redirect:**

1. Open an incognito browser window
2. Visit the "Redirect from" URL (the active page)
3. Check if you're redirected to the destination URL

If not redirecting, continue troubleshooting below.

## Common causes

### 1. App embed not activated

**Most common issue:** Live redirects require the Redirect Pro app embed to be turned on. This is the same embed used for broken link tracking and redirect rules.

**Check:**

1. Shopify admin → **Online Store → Themes**
2. Click **Edit theme** on your live theme
3. Click **App embeds** icon in the left sidebar menu
4. Find **Redirect Pro**
5. Ensure toggle is **ON**
6. Click **Save**

### 2. Usage quota reached

**Issue:** If you've hit your monthly tracked visits limit, live redirects pause along with redirect rules and broken link tracking.

**Check:** Settings shows quota usage (e.g., "500 / 500 tracked visits").

**Fix:**

* Wait until quota resets next month
* [Upgrade your plan](/redirect-pro/guides/account-and-settings/manage-subscription) for more visits

### 3. URL has a typo or doesn't match

**Issue:** The "Redirect from" URL on the live redirect doesn't exactly match the page URL you're testing.

**Common mistakes:**

* Typo in the URL path
* Missing or extra trailing slash
* Wrong query parameters

**Fix:** Go to the **Live redirects** tab on the URL Redirects page and verify the "Redirect from" URL exactly matches the page you're testing.

### 4. Browser caching

**Issue:** Your browser may be caching a previous version of the page without the redirect.

**Check:** Test in incognito mode or with a different browser or device.

**Fix:** Clear your browser cache or use incognito to verify the live redirect is working.

## Understanding live redirect behavior

**Live redirects are JavaScript-based:**

* Run in the visitor's browser (not server-side)
* Only work on active pages (not 404 error pages)
* May show a brief flash of the original page before redirecting
* Provide no SEO benefits (use [301 redirects](/redirect-pro/guides/managing-301-redirects/create-301-redirect) for SEO)

<Info>
  The brief flash of the original page before redirecting is normal behavior. This happens because the page must load before the JavaScript redirect can execute.
</Info>

## Still not working?

**Get help:** [Contact support](/redirect-pro/help/support/contact-support) with:

* Your myshopify.com URL
* The "Redirect from" URL of the live redirect
* The "Redirect to" URL