> ## Documentation Index
> Fetch the complete documentation index at: https://docs.scayla.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure email notifications

> Manage your email notification preferences for usage alerts and product updates

Redirect Pro sends email notifications to keep you informed about your usage and important updates. Customize which notifications you receive from the Settings page.

## Email notification types

**Usage alerts:**

* **80% quota reached**: Warning when you're approaching your monthly tracked visits limit
* **100% quota reached**: Alert when your quota is fully used and features have paused

**Product updates:**

* Feature announcements and new capabilities
* Tips for getting more value from Redirect Pro
* Special offers (you can unsubscribe anytime)

<Info>
  All notifications are sent to your **contact email address** configured in Settings. You can [change this email](/redirect-pro/guides/account-and-settings/change-email) anytime.
</Info>

## Manage your notification preferences

<Steps>
  <Step title="Open Redirect Pro">
    From your Shopify admin, open the **Redirect Pro** app.
  </Step>

  <Step title="Go to Settings">
    Click **Settings** in the app navigation menu.
  </Step>

  <Step title="Find Email notifications">
    Scroll to the **Email notifications** section.
  </Step>

  <Step title="Update your preferences">
    Check or uncheck the boxes to enable or disable specific notifications:

    * **Alert me when 80% of my usage quota is reached**
    * **Alert me when 100% of my usage quota is reached**
    * **Receive product updates, tips, and special offers**
  </Step>

  <Step title="Save changes">
    Click **Save** on the save bar that appears at the top of the screen.
  </Step>
</Steps>

Your preferences update immediately once saved.

## Understanding usage alerts

### 80% quota alert

**When you receive it:**
When your tracked visits reach 80% of your monthly quota (e.g., 400 of 500 visits on Growth plan).

**Why it matters:**
Gives you advance warning to take action before features pause.

**What you can do:**

* Create 301 redirects for high-traffic broken links or rule matches
* [Upgrade your plan](/redirect-pro/guides/account-and-settings/manage-subscription) for more tracked visits
* Review and optimize your redirect strategy

<Tip>
  Keep this notification enabled to avoid surprises. It gives you time to act before hitting your limit.
</Tip>

### 100% quota alert

**When you receive it:**
When your tracked visits reach 100% of your monthly quota.

**What happens:**

* Broken link tracking pauses (no new 404s are recorded)
* Redirect rules pause (pattern-based redirects stop working)
* 301 redirects continue working (unlimited visits)
* Existing data remains accessible

**What you can do:**

* Wait until next month when quota resets automatically
* [Upgrade your plan](/redirect-pro/guides/account-and-settings/manage-subscription) immediately for higher quota
* Convert patterns to 301 redirects to free up future quota

**Recovery:**
Once you upgrade or your quota resets, broken link tracking and redirect rules resume automatically.

## Email delivery issues

### Not receiving notifications

If you're not getting expected notifications:

**Check your email address:**

1. Go to **Settings**
2. Verify your contact email address is correct
3. [Update it](/redirect-pro/guides/account-and-settings/change-email) if needed

**Check spam folder:**

* Notifications might be filtered to spam/junk
* Mark our emails as "Not spam"

**Verify notification settings:**

* Ensure the specific notification type is enabled in Settings
* Save your settings after making changes

**Check quota status:**

* Usage alerts only send when thresholds are reached
* If you're at 75% quota, you won't get the 80% alert yet

## Related guides

* [Change your email address](/redirect-pro/guides/account-and-settings/change-email) - Update your contact email
* [Understanding usage quotas](/redirect-pro/guides/account-and-settings/usage-quotas) - Learn about tracked visits limits
* [Manage your subscription](/redirect-pro/guides/account-and-settings/manage-subscription) - Upgrade for higher quotas

## Need help?

Questions about email notifications?

* [Contact support](/redirect-pro/help/support/contact-support) - Get help with notification issues