> ## Documentation Index
> Fetch the complete documentation index at: https://docs.scayla.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Editing blocks aren't showing on my storefront

> Fix the most common reasons editing blocks don't appear to customers.

If editing blocks aren't appearing on your Order status or Thank you pages, check the causes below in order.

## Quick diagnostics

1. Open an incognito browser window
2. Place a test order or view a recent Order status page
3. Check whether the editing blocks render
4. If not, continue troubleshooting below

## 1. Global toggle is off

**Most common issue.** If the global toggle in Editr is off, all blocks stay hidden regardless of theme setup.

**Check:** In your Editr admin, look at the **App status** section on the homepage. It should show "On".

**Fix:** Toggle **Show editing blocks to customers** to on.

## 2. Blocks not added in the theme

Editing blocks don't appear until you add them to your Order status or Thank you pages.

**Check:** Open the checkout and accounts editor (Shopify admin → Settings → Checkout → Customize, or via the theme editor). Look for Editr blocks on the relevant page.

**Fix:** Follow [Adding editing blocks to your theme](/editr/guides/editing-options/adding-editing-blocks) to add the blocks you want.

## 3. Changes made on the wrong theme

If you added blocks on a draft or duplicate theme that isn't published, customers won't see them.

**Check:** In **Online Store → Themes**, confirm the theme marked **Live** is the one you edited.

**Fix:** Either publish the theme you edited, or repeat the block setup on your live theme.

## 4. Browser caching

Shopify storefronts cache aggressively. Recent changes may not appear until the cache refreshes.

**Check:** Test in an incognito window or a different browser.

**Fix:** Clear your browser cache, or wait a few minutes and retest in incognito.

## Still not working?

[Contact support](/editr/help/support/contact-support) with:

* Your myshopify.com URL
* Which page isn't showing blocks (Order status or Thank you)